FAQs
We understand that making changes to your bathroom or home can be daunting but our friendly team will guide you through the process. You can also read the answers to our frequently asked questions here. If you have more queries, please get in touch and we'll be happy to help.
Process
What is an accessible bathroom?
An accessible bathroom is designed to make bathing safer and easier for people with reduced mobility, disabilities or age-related challenges. This can include features such as walk-in showers, walk-in baths, wet rooms, grab rails and non-slip flooring.
Who are accessible bathrooms suitable for?
Accessible bathrooms are ideal for elderly users, disabled individuals, those living with long-term health conditions such as arthritis, or anyone looking to future-proof their home.
Should I choose a walk-in shower, accessible bath or wet room?
This is largely determined by your needs, the space available and your budget. Walk-in showers work best in small bathrooms, whereas larger bathrooms might have room for a walk-in bath or wet room. Our experienced surveyors will discuss the available options at the free home survey.
Survey
Do you provide a free home survey?
Yes, we offer a FREE no-obligation home visit to assess your needs and recommend the best solution.
Will you design my bathroom?
Yes, we will create a full design for you to visualise how your new accessible bathroom will look, and we’re always happy to make amendments to make it fit your budget and your style.
I usually have someone help me bathe, can they be present at the survey?
Yes, we encourage family members, carers or OTs to be present when we visit you at home so they can be sure you are receiving the best advice regarding a new bathroom, shower or wet room and they are fully aware of the design and the costs.
Installation
How long does a bathroom installation take?
Most installations can be completed in as little as 3–7 days, depending on the size and complexity of the project.
Will there be a lot of disruption during installation?
We aim to keep disruption to a minimum and complete installations as efficiently as possible while maintaining high standards.
Will I be left without water or washing and toileting facilities?
Sometimes we need to turn off the hot water for a short time. This usually only happens if you have an old heating system and lasts about 1-2 hours.
Are your installers qualified and checked?
Yes, all of our team members are experienced, fully trained and DBS checked for your peace of mind.
Do you offer emergency installation?
Yes, when time is critical, our Emergency Installation service will ensure you or your loved one has a bathroom ready as soon as possible.
Do you offer guarantees?
Yes, we offer a 12-month Installation Warranty as standard, with the option to extend this to our Lifetime Warranty. Products are covered by their own manufacturer’s guarantees.
Do you offer aftercare?
Yes, we’re always just a phone call away, so you can feel confident long after your installation is complete.
Cost
How much does an accessible bathroom cost?
Costs vary depending on your needs, layout and chosen features. We provide free home surveys and transparent, fixed price quotations to help you find the right solution. There is never any obligation to proceed and we won’t pester you to decide.
Can I get financial help for a new bathroom?
Yes, you may be eligible for financial support such as a Disabled Facilities Grant (DFG) or VAT relief. Head to our Grants & Finance page to find out more.
What is VAT exemption for bathroom adaptations?
If you have a registered medical condition or disability, you may qualify for reduced or zero VAT on certain bathroom adaptations. Find out more here.
Are you a Which? Trusted Trader?
We are very proud to be endorsed as a Which? Trusted Trader, meaning we can offer that extra layer of reassurance and trust to all customers. To understand more about what it means for you, head over to our Which? page here.
Can I read reviews about your work?
Indeed, you can. We are very proud to receive review on our Trustpilot profile where we are rated 4.9/5 with over 360 genuine reviews. You can also read reviews on our Which? profile.
Can I see examples of your work?
We have an online gallery here, plus we often showcase our work on our Facebook, Instagram and You Tube channels.
How long have you been in business?
Living Well Bathrooms was established in 1999 by husband-and-wife team Julie and Simon Symcox under the original name of Assisted Health & Mobility. We rebranded to AHM Installations a few years later before becoming Living Well Bathrooms in 2026. The Company is still family-run with Julie and Simon’s son Charles at the helm. You can read more about the Company here.
Do you install bathrooms across the UK?
Yes, we provide nationwide installation across the UK, ensuring consistent quality and service wherever you are based.
Do you have showrooms?
We have a showroom in Maidstone, Kent and Bagshot, Surrey.
Don’t worry if you can’t get to a showroom, we offer free home surveys at a time convenient to you to discuss your needs.
Contact Us
Request a free brochure or home survey and take the first step towards a bathroom designed around your needs.
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